Digital Product Refund Policy
Refund Policy
Decently and In Order A project of Well Ordered Resources LLC
Effective date: August 6, 2026
The short version
Everything we sell consists of instant digital products available as digital downloads. Once the files are delivered, they cannot be returned, meaning all sales are final.
That said, we are a small shop run by a pastor, prioritizing customer satisfaction over retaining a $59 sale. If you encounter an issue with your purchase, please reach out to help@decentandordered.com, and we will address the situation—be it fixing the file, sending the correct one, or processing a refund.
Why all sales are final
Our offerings are editable Word and Excel files provided as instant digital downloads immediately after checkout. Since these files cannot be returned once accessed, all sales are final. This is standard practice for digital download refunds, and it’s why we provide detailed descriptions, list each file included, and showcase preview images before purchase. We encourage you to read the product page carefully prior to buying.
When we will refund you
We will issue a full refund promptly and without argument in any of the following scenarios:
The files never arrived, and we cannot provide a working download link.
A file is corrupted, incomplete, or will not open, and we cannot supply a functioning replacement.
You received the wrong product.
You were charged more than once for the same order or experienced an incorrect charge.
The product materially differs from the information provided on the product page.
Contact us within 30 days of your purchase for any of the above situations.
When we generally will not refund
You purchased it, downloaded it, and changed your mind afterward.
You realized the material does not align with your church's polity or convictions. We offer clear descriptions of our theological positions and options on the product page, with further explanations in the Congregational FAQ and Implementation Guide. Please read those resources before making a purchase.
You expected legal advice. Our products are educational resources clearly labeled as such and should not be viewed as a substitute for professional legal counsel.
You accidentally bought the same product twice and did not inform us. Please do let us know, and we will issue a refund for the duplicate purchase.
These practices serve as general guidelines rather than strict rules. If you find yourself in a unique situation, please write to us with your explanation, and we will listen.
How to request a refund
To request a refund, email help@decentandordered.com with:
The email address you used during checkout.
Your order number from your receipt.
A brief description of what went wrong.
We respond to every message within two business days and aim to resolve refund requests within five business days. Approved refunds will be credited back to your original payment method and typically appear in 5 to 10 business days, depending on your bank.
A note on how payment works
Lemon Squeezy serves as the merchant of record for all our sales. They handle payment processing, collect and remit sales tax and VAT, and issue refunds on our behalf. "Lemon Squeezy" is the name you’ll see on your card statement.
You may reach out to either us or Lemon Squeezy regarding a refund. However, contacting us first is often quicker, and we would appreciate the opportunity to resolve the issue directly. Lemon Squeezy reserves the right to independently issue a refund within 60 days of purchase to settle a payment dispute.
Chargebacks
We kindly ask that you communicate with us before disputing a charge with your bank. A chargeback not only incurs fees on top of the refund but also prolongs resolution times and generally results from issues we could have addressed promptly. We have never denied a reasonable request.
Licensing after a refund
If a refund is processed, your license to utilize the materials ends. We request that you delete the files and cease their use within your church.
Changes to this policy
We may revise this policy occasionally. The version that applies to your order is the one in effect on the purchase date.
Contact
Well Ordered Resources LLC d/b/a Decently and In Order help@decentandordered.com decentandordered.com
